Services & Support
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Services & Support

Pre-Sales Model Selection

We analyze your product specifications and production requirements to recommend the most suitable equipment models, helping you make an informed selection.
 
 
 

Custom Production Line Configuration

We configure your entire production line based on expected output, workshop conditions, on-site operation mode, and product process requirements — ensuring seamless integration with your production environment.

Pre-Delivery Commissioning & Inspection

Every machine undergoes full commissioning and performance testing before shipment to ensure all specifications meet standards. Test videos can be provided upon request.
 
 

Standard Export Packaging

We use export-grade wooden cases that comply with international trade standards. Complete customs documentation — including package dimensions, gross weight, and volume — is provided in full compliance with international export regulations.

Installation, Commissioning & Operation Training

Paper manuals and installation & operation tutorial videos are included with your equipment. Our after-sales team provides remote video guidance for on-site installation, commissioning, and operation. On-site engineer service is available when needed.

Spare Parts Supply

Essential accessories and standard wear parts are packed and shipped with the machine to meet your day-to-day replacement needs.
 
 
 
 

Fault Diagnosis & Troubleshooting

In the event of equipment malfunction, our after-sales engineers provide remote fault analysis and technical guidance via video call. On-site service is available for complex issues.
 
 

Production Line Upgrade Service

As technology evolves, we offer retrofit solutions to upgrade your production line. Our after-sales team continues to monitor equipment performance throughout its entire lifecycle.
 
 

Warranty Period

Standard equipment warranty: 12 months.
 
 
 

Technical Service & Response Mechanism

Our after-sales team provides full-lifecycle spare parts supply and professional technical support. Multiple service channels — including remote video, phone, and on-site engineer visits — ensure timely responses to your technical needs.

After-Sales Contact

If you have any questions or needs about our products or services, please feel free to contact us at any time. We look forward to working with you and providing you with the best solutions.

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+86-158-3099-1513

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